Privacy Policy

Introduction

Welcome to Melohire Event Decor Hire. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

By using our services, you agree to the collection and use of information in accordance with this policy. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

Information we collect

We collect the following types of information to provide and improve our event decor hire services:

2.1 Personal Information

• Contact Details: Your name, phone number, and email address.
• Event Information: Event date, type of event, pickup address, and specific decor requirements.
• Payment Information: Processed securely through Yoco (we do not store your payment card details).

2.2 Photos and Media

We may take photographs of our decor setups at your event. These photos are only used for our gallery and marketing materials with your explicit consent.

2.3 Technical Information

When you visit our website, we automatically collect:

• Browser type and version
• Device information
• IP address and location data
• Pages visited and time spent on our website
• Cookies and similar tracking technologies (see Section 7)

How we collect your information

We collect information through:

• Our Website: When you fill out booking forms, subscribe to our newsletter, or browse our site.
• Direct Communication: When you contact us via phone, email, or in person.
• In-Person Consultations: During pickup or when discussing your event requirements.

How we use your information

We use your personal information for the following purposes:

4.1 Processing Your Bookings

• Confirming and managing your decor hire reservations.
• Communicating about your event details.
• Processing payments through our secure payment provider (Yoco).
• Coordinating pickup and return of decor items.

4.2 Improving Our Services

• Analysing which decor items are most popular.
• Understanding customer preferences and feedback.
• Managing our inventory and availability.
• Identifying peak booking periods.

4.3 Marketing (With Your Consent)

• Sending newsletters if you have subscribed.
• Sharing photos of our setups in our gallery (only with your permission).
• Promotional materials about new products or services.

How we share your information

We do not sell, rent, or share your personal information with third parties, except in the following limited circumstances:

5.1 Payment Processing

Payment information is processed through Yoco, our secure payment service provider. Yoco has its own privacy policy and security measures to protect your payment details. We do not have access to or store your full credit card information.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government regulations).

How We Store and Protect Your Information

6.1 Storage

• Digitally: In secure cloud-based systems and digital databases.

6.2 Security Measures

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6.3 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we keep booking records for 5 years for accounting and legal compliance purposes.

Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

What Are Cookies? Cookies are small text files stored on your device that help us understand how you use our website.

How We Use Cookies:

• Analytics: We use Google Analytics to understand visitor behavior and improve our website.
• Functionality: To remember your preferences and improve your experience.
• Performance: To analyze how our website performs and identify areas for improvement.

Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information (subject to legal obligations).
• Right to Object: You can object to the processing of your personal information for marketing purposes.
• Right to Withdraw Consent: You can withdraw your consent to data processing at any time.
• Right to Complaint: You can lodge a complaint with the Information Regulator if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Newsletter and Marketing Communications

If you subscribe to our newsletter, we will send you periodic updates about:

• New decor items and collections
• Special promotions and discounts
• Event styling tips and inspiration
• Company news and updates

You can unsubscribe at any time by:

• Clicking the "unsubscribe" link at the bottom of any newsletter email.
• Contacting us directly at melohire@gmail.com.

Photo consent and usage

We love showcasing our work! However, we respect your privacy:

• Photos of our decor setups at your event will only be used if you give us explicit consent.
• You can specify if you want photos used for our website gallery, social media, or marketing materials.
• You can withdraw your consent at any time by contacting us.
• We will remove photos from our public platforms within a reasonable timeframe upon request.

Children's Privacy

Our services are intended for adults planning events. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date.
• Sending an email notification if you are subscribed to our newsletter.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Third-Party Links

Our website may contain links to third-party websites (such as our social media profiles or partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Business Information

• Registered Business Name: Melohire Event Decor Hire
• Pickup Locations:
  2 Toyota Street, Aureus, Randfontein
  14 Sarel Oosthuisen Street, Monument, Krugersdorp
• Services: Event decor hire (collection only, no delivery)